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Delivery & Return Policy

Last updated: December 25, 2024​

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At AYUSYAM, we prioritize your convenience and satisfaction. Please review our Delivery & Return Policy to understand how we handle orders, shipping, returns, and refunds.

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Delivery Policy
Order Processing
  • Orders are processed within 1-2 business days of confirmation.

  • You will receive a confirmation email or message with your order details and a tracking link once the order is shipped.

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Shipping Time
  • Standard delivery times are 3-7 business days, depending on your location.

  • Delivery times may vary due to holidays, natural calamities, or other unforeseen circumstances.

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Shipping Charges
  • Free shipping on orders above ₹500.

  • For orders below this amount, a nominal shipping fee will apply, displayed at checkout.

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Delivery Partners
  • We partner with reliable courier services to ensure your products reach you safely and on time.

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Delivery Exceptions
  • Orders cannot be shipped to P.O. boxes or certain restricted areas.

  • In case of delays, our team will keep you updated via email or phone.

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Return Policy
Eligibility for Returns
  • Items are eligible for return if:

    • The product is damaged, defective, or incorrect upon delivery.

    • The return request is made within 2 days of receiving the order.

  • The product must be unused, in its original condition, and accompanied by all original packaging, labels, and tags.

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Non-Returnable Items
  • Opened or used products unless damaged or defective.

  • Items marked as non-returnable on the product page.

  • Gift cards, personalized items, or promotional giveaways.

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How to Request a Return
  1. Contact us via:

  2. Provide your order ID, reason for return, and photos of the product if applicable.

  3. Once approved, you will receive a return shipping label or instructions.

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Refund Policy
Refund Process
  • Refunds will be initiated once the returned product passes quality inspection.

  • Refunds will be processed within 7-10 business days and credited to your original payment method.

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Refund Eligibility
  • Full refunds for defective, damaged, or incorrect items.

  • Partial refunds may apply if the product shows signs of use or is returned incomplete.

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Shipping Costs for Returns
  • AYUSYAM will cover return shipping costs for defective, damaged, or incorrect items.

  • For other returns, the customer will bear the shipping cost.

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Exchange Policy
  • Exchanges are allowed only for defective, damaged, or incorrect items.

  • To request an exchange, follow the same process as a return request.

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Order Cancellation
  • Orders can be canceled before shipment by contacting Customer Support.

  • Once shipped, the cancellation request will be processed as a return.

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Contact Us

For any issues regarding delivery or returns, please reach out:

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Your satisfaction is our priority. Thank you for choosing AYUSYAM!

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