Delivery & Return Policy
Last updated: December 25, 2024​
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At AYUSYAM, we prioritize your convenience and satisfaction. Please review our Delivery & Return Policy to understand how we handle orders, shipping, returns, and refunds.
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Delivery Policy
Order Processing
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Orders are processed within 1-2 business days of confirmation.
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You will receive a confirmation email or message with your order details and a tracking link once the order is shipped.
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Shipping Time
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Standard delivery times are 3-7 business days, depending on your location.
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Delivery times may vary due to holidays, natural calamities, or other unforeseen circumstances.
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Shipping Charges
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Free shipping on orders above ₹500.
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For orders below this amount, a nominal shipping fee will apply, displayed at checkout.
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Delivery Partners
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We partner with reliable courier services to ensure your products reach you safely and on time.
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Delivery Exceptions
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Orders cannot be shipped to P.O. boxes or certain restricted areas.
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In case of delays, our team will keep you updated via email or phone.
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Return Policy
Eligibility for Returns
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Items are eligible for return if:
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The product is damaged, defective, or incorrect upon delivery.
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The return request is made within 2 days of receiving the order.
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The product must be unused, in its original condition, and accompanied by all original packaging, labels, and tags.
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Non-Returnable Items
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Opened or used products unless damaged or defective.
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Items marked as non-returnable on the product page.
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Gift cards, personalized items, or promotional giveaways.
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How to Request a Return
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Contact us via:
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Email: care@ayusyam.com
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Website: ayusyam.com
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Provide your order ID, reason for return, and photos of the product if applicable.
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Once approved, you will receive a return shipping label or instructions.
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Refund Policy
Refund Process
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Refunds will be initiated once the returned product passes quality inspection.
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Refunds will be processed within 7-10 business days and credited to your original payment method.
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Refund Eligibility
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Full refunds for defective, damaged, or incorrect items.
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Partial refunds may apply if the product shows signs of use or is returned incomplete.
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Shipping Costs for Returns
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AYUSYAM will cover return shipping costs for defective, damaged, or incorrect items.
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For other returns, the customer will bear the shipping cost.
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Exchange Policy
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Exchanges are allowed only for defective, damaged, or incorrect items.
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To request an exchange, follow the same process as a return request.
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Order Cancellation
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Orders can be canceled before shipment by contacting Customer Support.
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Once shipped, the cancellation request will be processed as a return.
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Contact Us
For any issues regarding delivery or returns, please reach out:
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Email: care@ayusyam.com
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Website: ayusyam.com
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Your satisfaction is our priority. Thank you for choosing AYUSYAM!